Refund policy

Returns & Exchanges Policy

At Nexara Fashion, we want you to love every piece you purchase. If something isn’t quite right, we offer a simple and hassle-free returns and exchanges process.

Return Eligibility:
Items can be returned within 30 days of delivery provided they are unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear, damage, or alteration may not be accepted for return.

How to Start a Return:
To initiate a return, please contact our customer support team with your order number and reason for return. Once your request is approved, you will receive detailed instructions on how and where to send your item back.

Refunds:
Once your return has been received and inspected, your refund will be processed to your original payment method within 5-10 business days. Please note that shipping costs are non-refundable unless the item is faulty or incorrect.

Exchanges:
If you would like to exchange an item for a different size or style, please contact us as soon as possible. Exchanges are subject to stock availability. If the requested item is unavailable, a refund or alternative option will be offered.

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Faulty or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no additional cost.

Final Notes:
We aim to make your shopping experience smooth and worry-free. Our support team is always available to help resolve any issues quickly and professionally.