FAQ

1. What is Nexara Fashion?

Nexara Fashion is a modern online fashion store offering stylish and versatile clothing for women. Our collections are designed to balance comfort, quality, and trend-focused design, suitable for everyday wear, work, and special occasions.

2. Where do you ship from?

We ship all orders from our UK-based fulfilment centre. This allows us to provide fast and reliable delivery across the UK, Europe, and international destinations.

3. How long does delivery take?

Delivery times vary depending on your location:

• UK: 3–5 working days
• EU: 5–10 working days
• Rest of World: 10–20 working days

Please note these are estimated delivery times and may vary due to customs or courier delays.

4. How long does order processing take?

Orders are usually processed and dispatched within 2–3 working days after payment confirmation. You will receive a tracking number once your order has been shipped (if available).

5. Do you offer free shipping?

Yes, we offer free UK shipping on orders over £25. International shipping costs are calculated at checkout based on your location and order size.

6. Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details (if available), so you can monitor your delivery status.

7. Can I return or exchange my order?

Yes, we accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Exchanges are available depending on stock availability.

8. What if I receive a faulty or wrong item?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will offer a replacement or full refund at no extra cost.

9. Do I need to pay customs fees?

For international orders outside the UK, customers are responsible for any customs duties, import taxes, or fees charged by their local government. These are not included in our prices or shipping costs.

10. What payment methods do you accept?

We accept major credit and debit cards, as well as secure online payment options such as PayPal (availability may vary by region).

11. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

12. How can I contact customer support?

You can reach our support team anytime at:
Email: [email protected]

We aim to respond within 24–48 hours on business days.